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Our strength lies in having a team of professionals with years of health information, utilization and quality management, coding and classification, and fiscal services expertise working in and managing various sized departments in hospitals and ambulatory centers. This team has become expert in handling difficult and devastating situations. Our team comes to you equipped to handle today's problems. And today's health information management environment is one that is dynamically changing. Unlike past years when the medical record department was primarily an archival storage area, today's Health Information or Medical Record Department Directors are challenged each day to respond to the myriad of changes. These challenges require that a Director is able to maintain current work production, cost reduction, regulatory compliance and respond to fiscal and reimbursement demands; serves as a change agent to develop and motivate staff, focus on customer relations, encourage innovation, and foster collaboration between members of the healthcare team; and be a visionary to foresee and actively participate in creating solutions for the future information demands of the healthcare delivery system. We are confident that the team we will assemble to serve you will prove to be technically strong, highly efficient, and innovative in their approach to serving your organization. Our team will have the support of each other and the corporate team to ensure that we bring to you the "maintenance," "change agent," and "visionary" skills that your organization requires. Each of our clients is unique. Our professionals will approach each engagement as a new set of circumstances knowing that there are no "off the shelf" solutions for any one client. Our consultants are
credentialed, experienced professionals with years of experience in their respective
areas of expertise.
Ms. Dunn is the "nuts & bolts" member of the firm. Her health information management and senior administrative experience in a large teaching hospital and chief financial officer background in a multi-hospital system coupled with her national managed care position with a large health care insurance company allows her to see the health care industry from many perspectives. Rose is a nationally recognized professional in the health information industry and has served as President and Board member of the American Health Information Management Association, the national association for health information professionals. During her career of more than twenty five (25) years she has spoken publicly on numerous occasions, held adjunct faculty positions in baccalaureate and master degree programs, and has authored a prolific list of publications. In 1997, Rose was awarded AHIMA's highest honor--the Distinguished Member Award. Rose has written or edited several texts including The Legal Manual for Missouri published by the Missouri Health Information Management Association, Supervisory Management for Healthcare Organizations published by W.C. Brown, Haimann's Supervisory Management for Healthcare Organizations published by McGraw Hill, Finance Principles for the Health Information Manager published by AHIMA, Haimann's Healthcare Management published by Health Administration Press, and in Health Information: Management of a Strategic Resource, the Finance chapter of a text published by W.B. Saunders. She has served in temporary HIM and Patient Account management positions resulting in successfully reducing accounts receivable; eliminating backlogs; reducing incomplete records; improving department image; creating climates of cooperation between medical records, patient accounts and registration; and, often, creating climates of collaboration between the HIM/medical records staff, medical staff and administration. Rose has extensive experience involving staff in and effectively implementing work restructuring and reengineering projects. Rose also has facilitated strategic planning sessions and provided Performance Improvement training for hospital boards and medical staffs. Her knowledge of the computer-based patient record has allowed her to initiate the planning for paperless environments at her clients. Ms. Dunn is instrumental in establishing refined managed care networks based on qualitative measurements and credentialing efforts. She has directed provider relations, customer service, utilization management and outcome profiling activities for third party payers. In addition to the Eastern Missouri, Missouri and American Health Information Management Associations, Rose is a Fellow in the Health Care Financial Management Association and American College of Healthcare Executives, a Certified Managed Care Professional, and a member of the American Institute of Certified Public Accountants. Ms. Dunn holds a B.S. and
M.B.A. from St. Louis University.
Jane is our seasoned diplomat. Her experience in health information services spans all aspects of medical records including department management, coding, and classification, release of information, quality assurance and transcription. In addition, Jane has been extensively involved in physician practice management services including compliance coding audits, documentation reviews, and managed care activities. Proficient in ICD-9-CM and CPT-4 coding systems, Jane has performed DRG validation services and serviced coding staffs in areas that require modification to meet fiscal intermediary requirements. Jane serves as a lead Team Member in our Operational Assessment activities and focuses on record processing activities to optimize coding and reimbursement, reduce accounts receivables, and reduce incomplete records. Jane has acute and ambulatory facility management experience. She served in temporary management capabilities for several organizations ranging in size from 200-900 beds and has in-depth JCAHO and AOA experience. At one of our largest acute care, tertiary, teaching facilities, Jane took the department through JCAHO and received no recommendations! Her excellent physician relations skills is the trait that gives her the reputation as "diplomat" by our clients. Jane is an active member of the Eastern Missouri, Missouri and American Health Information Management Associations.
Jennifer is a Californian with experience in Health Information Department management, Quality Management, Case Management, Utilization Management and Managed Care. She has worked in acute care and ambulatory settings as well as at the PRO. She's been through JCAHO at both the acute care and ambulatory survey levels. Since 1998, Jennifer has been assisting our clients in assessing the performance of their Utilization Review Departments, has provided interim assistance to managed care firms, and provides temporary Director services to both small and large acute care facilities. Ms. Null has her health administration degree from San Diego State University and is a member of AHIMA, CHIMA, and California Association for HealthCare Quality.
Susan has extensive experience in all aspects of clinical coding and classification. She has worked at large and small acute care facilities. She is an active member of the American Health Information Management Association and Eastern Missouri Health Information Management Association. Susan's extensive experience with DRG coding has allowed her to serve as one of our Coding and Compliance Auditors. Susan provides coding support to many of our clients and has participated in several coding/compliance audits. Susan graduated from St. Louis University's Health Information Management Program. She achieved Dean's Honor List status three consecutive years at St. Louis University.
Cheryl Daughdrille has extensive experience in health information management. During the last 25 years, she has directed health information departments, held privacy officer positions, managed national coding operations, conducted numerous coding validation audits, and is a seasoned coding professional. Cheryl’s consulting experience spans a period of more than 10 years. Ms. Daughdrille is well-respected by the HIM teams, Medical Staffs and Administrative representatives with whom she has worked. Cheryl received her baccalaureate degree from Ohio State University and is an active member of AHIMA, VaHIMA,
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Copyright 1995-2008 First Class Solutions, Inc.SM All Rights Reserved. |
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Rose
T. Dunn, RHIA, CPA, FACHE, FHFMA
Jane
E. Werner, RHIT, CCS
Jennifer
Null, RHIT, CPUR
Susan
Begemann-Kassebaum, RHIA, CCS