First Class Solutions, Inc.

Serving the Healthcare Industry Since 1988
Meet Our Staff
                                              

Our strength lies in having a team of professionals with years of health information, coding and coding compliance, utilization and quality management, and fiscal services expertise from working in various sized hospitals, IDNs, ambulatory environments, skilled and long-term care facilities, third party payer organizations, and physician practices. This team has become expert in transforming difficult and deteriorated situations to optimal, fine-tuned departments. 

We are confident that the team we assemble to serve you will prove to be technically strong, highly efficient, and innovative in their approach to serving your organization. Our team will have the support of each other and the corporate staff to ensure that we bring to you the “change agent,” “visionary,” and “maintenance” skills that your organization requires. We recognize that each of our clients is unique. Our professionals will approach each engagement as a new set of circumstances knowing that there are no “off the shelf” solutions for any one client. We tailor each engagement to your specific needs.

Our consultants are credentialed, certified, experienced professionals with years (and decades) of experience in their respective areas of expertis
Rose T. Dunn, MBA, RHIA, CPA/CGMA, CHPS, FACHE, FHFMA, FAHIMA
Chief Operating Officer

Ms. Dunn is the “nuts & bolts” member of the firm. Her health information management and senior administrative experience in a large teaching hospital and chief financial officer background in a multi-hospital system coupled with her national managed care AVP position with a large health care insurance company allows her to see the health care industry from any perspectives.

Rose is a nationally recognized professional in the health information industry and has served as Interim CEO, President and Board member of the American Health Information Management Association (AHIMA), the national association representing more than 100,000 health information professionals. During her career, she has spoken publicly on numerous occasions, held adjunct faculty positions in baccalaureate and master degree programs, and has authored a prolific list of publications, both texts and articles. In 1997, Rose was awarded AHIMA’s highest honor—the Distinguished Member Award, in 2008 she received AHIMA’s Legacy Award, and in 2011 AHIMA’s Outstanding Service Award.
Deanna M. Peterson, MHA, BS, RHIA, CHPS, LNHA
Vice President, Health Information Consulting Services

Deanna’s expertise in regulations, compliance, quality improvement document imaging, release of information and department management spans a variety of healthcare settings. Ms. Peterson has directed HIM departments in large teaching institutions and community hospitals. Her success rate in reducing backlogs, implementing efficient workflow processes, establishing effective clinical documentation improvement programs, and improving employee morale and physician satisfaction are a few accomplishments mentioned by her clients.
Pamela L. Scott, RHIT, CCS, CRC, CCDS
AHIMA Approved ICD-10CM/PCS Trainer
Assistant Vice President, Coding Support and Compliance Service

Pam provides coding support and coding compliance services for our clients. She has served as a coding mentor to many of our clients’ coders and especially those new to the coding field. Our clients often compliment her on her caring attitude and quality of her work. Certified in risk-adjustment coding (HCCs), Pam has participated in governmental audits of Medicare Advantage plans and can assist clients in understanding the nuances of this coding system
Maria B. Brooks-Swims, RHIA, CCS, CRC, CCDS
AHIMA Approved ICD-10CM/PCS Trainer
Assistant Vice President, Coding Support and Compliance Services

Maria is our world traveler and now resides in Alabama. She has HIM management experience serving as a Director and Assistant Director of HIM and as a Coding Manager. Her consulting experience includes providing coding support, conducting both inpatient and outpatient coding compliance reviews, and providing coding guidance to our clients. She established a coding internship program and often mentors coding apprentices and new coding professionals for our clients. For our firm, she serves as the primary internal auditor of our 30+ coders’ coding quality.
David Vence, MHI, MA, BS, RHIA, CPC, CRC
Assistant Vice President, Professional Coding Support and Compliance Services

David worked his way up through the health information environment and has experience in just about everything, including filing and analysis. However, his fine-tuned expertise is in professional coding and educating physicians on documentation requirements to support the care they delivered and their claims. Known for his great sense of humor, he is our firm’s internal comedia
William (Bill) R. Remmich, MBA, FHFMA, CPC-H, CCS
AHIMA Approved ICD-10CM/PCS Trainer
Assistant Vice President, Coding Support and Compliance Service

Bill is a seasoned healthcare executive with 25 years in senior leadership roles. He has held positions of Interim Chief Executive Officer, Chief Operating Officer, Chief Financial Officer, and Controller/Director of Finance in major affiliated catholic systems, small to middle market health organizations, stand-alone and government health providers in both the profit and non-profit sectors.
Susan L. Begemann-Kassebaum, RHIA, CCS
Former AHIMA Approved ICD-10CM/PCS Trainer
Senior Coding Consultant

One of our longest-term team members, Susan joined our firm in 1996. She has extensive experience in all aspects of inpatient and outpatient clinical coding. She has worked for large and small acute care facilities. Ms. Kassebaum has conducted coding compliance audits for clients and routinely provides coding support services.
Susan lives outside of the St. Louis metropolitan area and is an active member of the Missouri and American Health Information Management Associations. She graduated from St. Louis University’s Health Information Management program where she achieved Dean’s Honor List status for three consecutive years.
Anita C. Stackhouse, CCS
Former AHIMA Approved ICD-10CM/PCS Trainer
Senior Coding Consultant

Anita is originally from sunny Florida but now resides in North Carolina. Her coding career started in 1985 and she has since amassed extensive inpatient coding skills. She joined us in 2007. In the past, Anita has served as a Coding Coordinator and possesses a comprehensive knowledge of ICD-10CM guidelines, MS-DRG reimbursement methodology, and CMS Reporting Guidelines. 
She worked in Florida when Florida was one of the original RAC demonstration project states and learned about RAC tactics firsthand. Ms. Stackhouse has experience in HPMP reviews and has used computer assisted coding and abstracting systems. She is a member of the North Carolina and American Health Information Management Associations. Anita attended the Penn Yan Academy in New York
Christine E. Geiger, MA, RHIA, CCS, CRC
AHIMA Approved ICD-10CM/PCS Trainer
Senior Coding Consultant

Chris’ career in health information management started in 1986. She has worked at large and mid-sized health care facilities in many roles where she gained a thorough understanding of health information management. Her coding career, which began in 1986, includes working in hospitals as both an employee and a consultant. Her work with Skilled Nursing Facilities includes medical record compliance reviews and ICD-10 coding support, audits and education. She helped author education programs for ICD-10 coding in preparation for PDPM, and has served as an instructor for ICD-10 education co-sponsored by the Missouri Healthcare Association, Missouri Leading Age and Missouri League of Nursing. Chris’ experience also includes working in quality assurance, service analyst, and currently, as a coding instructor for Saint Louis University. She is certified in the risk adjusted coding requirements of HCCs and provides coding support and coding compliance services for our clients. Chris holds a Master’s degree from Washington University and a B.S. degree from Saint Louis University. She is an active member of the Missouri and American Health Information Management Association and the American Academy of Professional Coders.
Susan L. Arcuri, LPN, CCS
Former AHIMA Approved ICD-10CM/PCS Trainer
Senior Coding Consultant

Sue started her coding career in 1986 and has extensive inpatient coding skills that she gained working for large IDNs, community, and teaching facilities. She lives in the heart of the Poconos and has been a full-time remote coding specialist for our firm since 2010. Ms. Arcuri has expertise in inpatient and outpatient coding, concurrent DRG assignment, and clinical documentation improvement.

Sue’s prior patient care experience as an LPN gives her both a clinical and information integrity perspective. Sue is an active member of the Pennsylvania and American Health Information Management Associations. She is a graduate of the Mercedian School of Practical Nursing
Sally M. Frese, MSN, RN, BC, CPC
Senior Professional Coding Consultant

Sally's impressive healthcare career started in 1978 and includes clinical services and care, leadership, consultation, and education. In the past, she has worked in the Emergency Department, various patient care areas including psychiatry, participated in research, served as a clinical faculty instructor for the Saint Louis School of Nursing, and then settled into coding and documentation compliance activities. Her coding career started in 1999, where she served as a healthcare compliance educator and auditor responsible for the development and implementation of a multitude of documentation, billing, coding, regulatory and compliance programs for a 350-member academic health practice. 
Cassie L. Neff, RHIT, CCS
Coding Consultant

Cassie joined First Class Solutions in 2013 and lives in Kansas. She provides inpatient coding support for our clients and has both inpatient and outpatient coding skills. Her preparation for ICD-10 included completion of the Elsevier ICD-10 training program. Ms. Neff is an honor graduate of Hutchinson Community College where she obtained her associates degree in Health Information Technology. She is a member of the Kansas and American Health Information Management Associations.
Tammy L. Laffin, CCS
Coding Consultant

Ms. Laffin joined our firm in 2013 after relocating to Oregon. She is a graduate of the Coding Specialist Program of Loma Linda University School of Allied Health. She provides inpatient coding support for our clients and has extensive experience coding for the complex environments of teaching facilities. She has served as a coding mentor for our clients.

In addition to inpatient coding skills, Tammy has outpatient and interventional radiology coding skills. In preparation for ICD-10, she completed the Elsevier ICD-10 training program. Prior to venturing into the coding arena, Ms. Laffin was a financial counselor for a large teaching hospital. Tammy is a member of the Oregon and American Health Information Management Associations.
Karen J. Bell, AAS, RHIT, CCS, CRC
AHIMA Approved ICD-10CM/PCS Trainer
Coding Consultant

Karen joined our firm in 2015 and brought her 11 years of coding experience with her. She is experienced in both inpatient and outpatient coding and support several clients with their coding needs. Our clients often compliment Karen on her sunny personality.

Ms. Bell also has experience auditing inpatient outpatient coding and recognized for knowledge of CCI edits, scrubber issues, and code discrepancies. Karen obtained her Associate Degree of Applied Science in Health Information Technology from Missouri Western State University. Karen is an active member of the Missouri and American Health Information Associations.
Jennifer L. Baggett, RHIA
Coding Consultant

Ms. Baggett joined First Class Solutions in 2018, but has a coding career dating to 1999. During her career, she has progressed from coder status to supervisor, coding quality coordinator, and coding manager. Jennifer has experience in both facility outpatient and Profee coding. As a coding compliance professional, Jenny was responsible for developing coding quality audit plans, conducting the reviews, and presenting findings to the coding team. In her Profee role, she conducted physician education including updates on regulatory and coding changes. She has conducted outpatient, ambulatory surgery, and E&M coding audits. Jennifer obtained her associates in Health Information Technology education from John A. Logan College and her bachelors in Health Information Management from Illinois State University. She has both her RHIT and RHIA credentials. Ms. Baggett is an active member of the Southern Illinois Health Information Management Association and the American Health Information Management Association
Janet M. Trumbo RHIT, AHIMA approved ICD-10-CM/PCS Trainer
Coding Consultant

Janet joined First Class Solutions in 2018. She is an HIM professional with a focus on coding accuracy and with a proven ability to excel in the Health Information Management field. Ms. Trumbo has more than 35 years of coding experience for all patient types and a passion for quality of work with a desire for continuous self-improvement to increase knowledge and experience. She has Emergency Department (ED) coding including Evaluation and Management leveling, ancillary outpatient, and outpatient surgery experience. Additionally, she has had responsibility for state data reporting and mortality review. Just prior to joining First Class Solutions, she served as the Regional Coding Lead for more than 10 hospitals, ensuring timely coding and acceptable Discharged-Not-Final-Coded levels. She is an active member of AHIMA and MoHIMA
Benjamin W. Burton, JD, MBA, RHIA, CHPS, CHC, CRC, CPC
Consultant, Health Information Management

Ben joined First Class Solutions in 2010 and brought his impressive credentials and work history. Ben’s experience includes serving as a hospital HIM Director, Privacy Officer, Coding and Billing Specialist, Compliance Manager, and instructor for Stephens College. Additionally, he has been involved with EHR conversions and as an attorney, he has experience with drafting, critiquing and editing contracts and investigating tort claims. 

For our clients, Ben conducts operational assessments and routine health information management department reviews, and has served as Interim Director, Privacy Officer, Physician Practice Coding Manager, and Compliance Director roles. Mr. Burton also has assisted clients with evaluating their HCC coding compliance and provided ProFee coding support. He is often involved in revenue cycle enhancement activities.
Edye T. Edens, JD, MA, CIP, CCRP
Consultant, Human Subject Research Compliance

Joining First Class Solutions, Inc. in 2017, Edye T. Edens is a Certified IRB Professional and licensed attorney with an international human rights background. She has worked for a large academic center in Indiana for approximately ten years and has been involved in numerous human rights-focused, non-governmental organizations both in the U.S. and abroad.

Her career includes working in IRB Offices, Grant/Contract Services, Clinical Research Compliance and Research Integrity roles. Additionally, she held the first Quality and Compliance Manager position at a large Midwest, university-based cancer center.

First Class Solutions, Inc.
11426 Dorsett Road, Upper Level
Maryland Heights, MO 63043

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